SMART ODR: online dispute resolution

1. 1Take the matter up with us first, at [email protected] or [email protected].
2. 2If you are not happy with our response, or we take no action, register your dispute on the SMART ODR portal or on SCORES.
3. 3The dispute goes to the market institution, which tries for an amicable settlement within 21 calendar days of filing.
4. 4If it is not settled, or you are not satisfied, you can start online conciliation on the portal. This is the first formal stage.
5. 5If conciliation fails, you can start online arbitration.
6. 6A party unhappy with the arbitration award can appeal to a court under Section 34 of the Arbitration and Conciliation Act, 1996.

• If you file on SMART ODR while the same complaint is pending on SCORES, the SCORES complaint is closed. Once a dispute is filed on SMART ODR, the same complaint cannot be filed again on SCORES.
• We will take part in the process in good faith and follow the outcome as the rules require.
• Details of fees, forms and timelines for conciliation and arbitration are on the SMART ODR portal and in SEBI's circular dated 31 July 2023 on the Online Resolution of Disputes in the Indian Securities Market.

See our SCORES page.

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