Investor Charter

Vision: Invest with knowledge and safety.

Mission: Every investor should be able to choose suitable investment products, manage and monitor them to reach their goals, get access to reports, and work towards financial wellness.

As a SEBI Registered Research Analyst, we:

• publish research reports and recommendations based on our research activities;
• give an independent and unbiased view on securities, and disclose our financial interest, if any, in the securities we recommend;
• base our recommendations on analysis of publicly available information and known observations;
• get our research activity audited every year, as SEBI requires;
• keep our advertisements in line with the Advertisement Code for Research Analysts; and
• keep records of our interactions with all clients, including prospective clients, where research services were discussed.

Onboarding

• We share the terms and conditions of our research services with you before you subscribe.
• We complete KYC for every fee-paying client.
• You accept our Subscription Agreement and Disclosures after KYC and before you pay.

Disclosures to clients

• Material information you need to make an informed decision, such as our business activity, disciplinary history, terms, associates, and risks and conflicts of interest.
• The extent to which artificial intelligence is used in providing research. FinAce.ai uses artificial intelligence to answer your questions from market data and our research.
• Any conflict between our research services and our other activities.
• Where we share third-party research, the conflicts of that provider, or a web address where they are disclosed.

How we serve you

• We distribute research reports and recommendations to all clients without discrimination.
• We keep research confidential until it is made public to clients.
• We protect your data and guard against unauthorised use of confidential information.
• We tell you the timeline for each service and keep to it. We refund a research plan you end early for the unexpired period, as set out in our Refund and Cancellation Policy.
• We give clear guidance and caution notices on complex and high-risk products.
• We treat every client with honesty and integrity, and keep the information you share confidential unless the law requires disclosure or you agree.

As our client you have the right to:

• Privacy and confidentiality.
• Transparent practices.
• Fair and equitable treatment.
• Adequate information.
• Initial and continuing disclosure.
• Information about all statutory and regulatory disclosures.
• Fair and true advertisements.
• Know the service parameters and turnaround times.
• Be told the timeline for each service.
• Be heard and get a satisfactory grievance redressal.
• Timely redressal of your grievance.
• Exit from a product or service on the agreed terms.
• Clear guidance and caution notices for complex and high-risk products.
• Additional care if you are a vulnerable consumer.
• Access to our services in a way that suits differently abled persons.
• Give feedback on the products and services you use.
• Protection against coercive, unfair and one-sided clauses.

Do's

• Deal only with a SEBI Registered Research Analyst.
• Check that the Research Analyst holds a valid registration certificate.
• Check the SEBI registration number against the list of registered Research Analysts on the SEBI website.
• Read the disclosures in our research reports before you invest.
• Pay fees only through banking channels, and keep the signed receipt or payment confirmation with the payment details. Where available, fees may be paid through the Centralized Fee Collection Mechanism (CeFCoM) of the Research Analyst Administration and Supervisory Body (RAASB).
• Check the recommendation before you buy, sell or apply in a public offer.
• Ask questions and clear your doubts before you act on a recommendation.
• Ask for guidance on recommendations, especially for complex or high-risk products.
• Remember that you may stop using the service on the terms you agreed.
• Give feedback on the services you receive.
• Remember that you are not bound by any clause that goes against SEBI regulations.
• Report to SEBI any Research Analyst who offers assured or guaranteed returns.

Don'ts

• Do not give funds for investment to the Research Analyst.
• Do not be swayed by enticing advertisements or market rumours.
• Do not be drawn in by limited-period discounts, incentives or gifts.
• Do not share the login credentials or passwords of your trading, demat or bank accounts with the Research Analyst.

We aim to resolve your complaint straight away, and in any case within 21 days of receiving it. If you are not satisfied, you can escalate in the order below.

As SEBI requires, we publish our complaint data by the 7th of every month. Data is for the Research Analyst business of OneSkill Education Pvt Ltd.

Complaints received, month ending October 2026

Monthly trend, financial year 2026-27

Annual trend

Investment in securities market is subject to market risks. Read all the related documents carefully before investing. SEBI registration, enlistment as a Research Analyst and NISM certification do not guarantee the performance of the Research Analyst or assure any returns to investors.