OneSkill Refund Policy

Last updated: 19 October 2026. This Policy stays in force until replaced by an updated version.

All payments made to OneSkill Education Pvt. Ltd. (including its brand Capital Markets by OneSkill) and OneSkill Capital Edfintech Pvt. Ltd. are final and non-refundable. Please read this Policy before you pay. By making a payment you confirm that you have read and accepted it, together with our Terms and Conditions.

1. No refunds

We do not give refunds, cancellations or credit for money paid for any of the following, whether or not you have used the service:

• courses, certifications, webinars, workshops and learning content;
• Pro and Elite subscriptions and any other paid plan, including for the unused part of a plan period;
• research and other financial services under Capital Markets by OneSkill, stock screeners, the Oneace.ai AI chatbot and algo services;
• taxation and distribution services, to the extent any fee is paid to us;
• franchise fees and partner fees, including the one-time franchise fee of Rs. 10,00,000 plus GST for an education training centre, which is non-refundable;
• any other paid product or service on our Platform.

We make this clear before you pay because digital content, research and tools are delivered or made available as soon as you pay, and cannot be returned. We encourage you to use the Free plan, free sessions and the course and plan descriptions to decide before you buy.

2. Cases where we will refund

We will refund, or correct, a payment only in these cases:

• Duplicate or excess charge: you were charged more than once, or more than the price shown, for the same purchase.
• Payment taken, service not delivered: your payment was successful but we did not give you access to what you bought, and we could not fix it within 7 working days of your report.
• Required by law: a regulator, a court or applicable law, including SEBI regulations for research services, requires a refund.

In each case the refund is made to the original payment method. It takes 7–10 working days after approval, and your bank may need more time to show it.

3. Subscriptions and renewals

• Cancelling a subscription stops future renewals only. It does not give a refund for the period already paid, and you keep access until that period ends.
• Paid plans renew automatically every month or every year, depending on the plan. You can switch off auto-renewal from your account before the renewal date. A renewal already charged is not refundable.
• Prices and plan contents may change for future periods; a plan you have already paid for will not be reduced during its paid period.

4. Changes in our services

If we withdraw or materially stop a paid course or plan during its paid period without a replacement of equal value, we will offer a fair remedy, such as access to an equivalent course or plan, or a refund for the part not delivered.

5. Things that are not refundable reasons

We do not refund because of a change of mind, a lack of time, an investment or trading loss, a market outcome, a difference between expected and actual results, a failure to get a job, interview or apprenticeship, your broker, internet or device problems, or because you did not use the service. We also do not refund where a service could not be provided, or was suspended or ended, because KYC, onboarding or other required compliance steps were not completed or failed. No service is provided until all compliances are complete. We also do not refund a paid research fee because you wish to use our AP distribution service for SEBI-regulated products instead, or because that access is permanently disabled once you buy a paid research subscription, as SEBI rules do not allow a client to be charged for both.

6. How to report a payment problem

Write to us within 7 days of the payment, from the email or mobile number on your account, with your name, the payment date, the amount, the transaction ID and a screenshot or bank statement entry:

• Education: support@oneskilledu.com
• Research, taxation and distribution services: support@oneskillcapital.com
• Phone: +91-7668953001

We acknowledge your request within 48 hours and aim to decide within 7 working days. If you are not satisfied, you may escalate to the Grievance Officer named in our Terms and Conditions.

7. Chargebacks

Please contact us first. If you raise a chargeback with your bank without telling us, we may suspend the related account while it is reviewed. A chargeback that is later found to be wrong or fraudulent may lead to closing the account and recovery of the amount.

8. Changes to this Policy

We may update this Policy. The version in force when you pay applies to that payment. We will post any new version here with a revised "Last updated" date.

Investments in the securities market are subject to market risks. Read all related documents carefully before investing.