Legal
Grievance Redressal and Complaint Status
Last updated 29 October 2026
If you have a complaint about our research or other services, write to us first. We acknowledge every complaint within 48 hours and aim to resolve it within 7 working days. If we cannot resolve it, you can take it to SEBI.
1How to complain
- 1Write to us. Email our Grievance Officer (contacts in section 2) with your name, registered email and phone number, the service involved, and what went wrong.
- 2We respond. We acknowledge within 48 hours and aim to resolve within 7 working days, and in any case within 21 days, as the SEBI Investor Charter for Research Analysts requires.
- 3Escalate to the Principal Officer if you hear nothing or are not satisfied with the reply.
- 4Go to SEBI if it is still unresolved. File a complaint on SCORES at scores.sebi.gov.in (you can track its status there, and also use the SEBI SCORES mobile app), or use the Online Dispute Resolution platform at smartodr.in.
- 5Complaint by post. Office of Investor Assistance and Education, SEBI Bhavan, Plot No. C4-A, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai 400051.
2Grievance contacts
| Services | Officer | Contact |
|---|---|---|
| Education and research (OneSkill Education Pvt. Ltd.) | Mandeep Singh Chhabra, Principal Officer and Grievance Officer | [email protected] · +91-7668953001 |
| Taxation and distribution (OneSkill Capital Edfintech Pvt. Ltd.) | Jivesh Kumar Ghai, Grievance Officer | [email protected] |
| Compliance Officer | C.A. Anubhav Gumber | [email protected] |
| General support | – | [email protected] · [email protected] (education) |
3Investor Charter
Read our Investor Charter. It sets out your rights as a research client, what to do and not do, and how to complain, and follows the SEBI Investor Charter for Research Analysts (SEBI circular SEBI/HO/MIRSD/MIRSD-PoD/P/CIR/2025/81, dated 2 June 2025).
4Complaint status
SEBI requires research analysts to publish complaint data every month, by the 7th of the following month. The data covers all complaints, including those received through SCORES.
Data for the month ending: October 2026 (as on 29 October 2026)
Monthly summary
| Received from | Pending at end of last month | Received | Resolved | Total pending | Pending for more than 3 months | Average resolution time (days) |
|---|---|---|---|---|---|---|
| Directly from investors | 0 | 0 | 0 | 0 | 0 | NA |
| SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | NA |
| Other sources (if any) | 0 | 0 | 0 | 0 | 0 | NA |
| Grand total | 0 | 0 | 0 | 0 | 0 | NA |
Monthly disposal trend, financial year 2026-27
| Month | Carried forward from previous month | Received | Resolved | Pending |
|---|---|---|---|---|
| April | 0 | 0 | 0 | 0 |
| May | 0 | 0 | 0 | 0 |
| June | 0 | 0 | 0 | 0 |
| July | 0 | 0 | 0 | 0 |
| August | 0 | 0 | 0 | 0 |
| September | 0 | 0 | 0 | 0 |
| October | 0 | 0 | 0 | 0 |
| November | – | – | – | – |
| December | – | – | – | – |
| January | – | – | – | – |
| February | – | – | – | – |
| March | – | – | – | – |
| Grand total | 0 | 0 | 0 | 0 |
Annual disposal trend
| Financial year | Carried forward from previous year | Received | Resolved | Pending |
|---|---|---|---|---|
| 2024-25 | 0 | 0 | 0 | 0 |
| 2025-26 | 0 | 0 | 0 | 0 |
| 2026-27 (to date) | 0 | 0 | 0 | 0 |
| Grand total | 0 | 0 | 0 | 0 |
Resolved counts include complaints from earlier months that were resolved this month. Pending counts are as on the last day of the period. Average resolution time is the total days taken to resolve this month's complaints, divided by the number resolved.